Tickets are only valid for the date and time booked unless amended, via writing, by our office.  All tickets must be booked in advance and are non-refundable 24 hours before the ticketed date and time.  Please note that cruise ship tour guests are subject to the same terms and conditions and travel insurance should be purchased that covers missed port calls.

If you have to cancel you must do so via the online system you used to book, with any refund due pursuant to our Terms and Conditions.

If we have to cancel for any reason e.g. extreme weather or failure of our vehicle or any tour operator or road closures then we will provide a full refund (excluding any third party transaction fees either on your part or ours).

There are other instances that are considered a cancellation by you and they are outlined in our Terms and Conditions.

All bookings, except Private Tour bookings, are refundable up to 24 hours prior to departure time, less any transaction fees from any party whether on your part our ours.

Private Tour guests (tours arranged separate to our daily scheduled tours):

Private Tours are refundable up until 3 days prior to the tour date.

If you have booked a Private Tour and you were due to arrive by Cruise Ship into Stornoway Deep Water Port Terminal, or berthed at an outer berth, where their ship did not dock or berth, a 75% refund of your tour booking less the full deposit and any third party transaction fees will be offered. Evidence must be provided that your ship failed to berth or dock when a refund application is made, this can be made via email to accounts@hebrideanservices.com.

You can find them right here:

Terms & Conditions

Privacy Policy

Sadly neither the vehicle, nor the locations visited, are currently suitable for wheelchair users and we hope one day to have enough reserves to upgrade our vehicle to address this.

All other disabilities are welcome and please let us know if there are any special requirements and we will do our best to assist.  Note we cannot accommodate large medical devices or any gas tanks.

Our tours are not wildly energetic!  Mostly you need to be able to:

• cope with uneven ground so please consider this if you are unstable on your feet
• pregnant women should consider their own personal circumstances,
• unfortunately, at this point in time, our tour bus cannot accommodate wheelchairs, gas tanks or other medical equipment.
• be happy that you are comfortable with any motion sickness resulting from your travel in a minibus,
• we supply of hot and cold liquids, the supply of biscuits and chocolate products, some of which may contain nuts or other allergens.

We operate a zero tolerance approach to drug use and alcohol consumption.

You may not be intoxicated, even for medical reasons, on our tour.

You will be refused boarding if judged to be under the influence at the point of departure.

Your tour will be terminated if you are discovered using drugs or alcohol on our tour either on-board or outside of the vehicle and we will be required to report any breach of the law to the local police.

No.  You may not smoke, vape or use e-cigarettes on board the vehicle or in close proximity to it.

If you wish to vape, use e-cigarettes or smoke outside of the tour vehicle, you must do so away from the other tour members, the driver and the tour operator. This may result in you being unable to participate or hear the tour for that time that you are smoking.

If you do not comply with these rules the tour will be terminated.

Yes.  The law requires you wear a seatbelt, and there are very few exceptions, none of which apply to your tour.

If you have a medical exemption from wearing a seatbelt you must carry the original, or a copy, of the authorisation so that, in the event of being stopped by the police, DVSA or Traffic Commissioner you are not endangering the Company or driver.

Both you, your driver and the tour operator could be subject to fine and penalty points if you are found violating this law.

Great!  We are excited you want to book on to our Tourer.  The only way we accept bookings is online via this website or, for private tours, via email.  We do not take phone bookings or bookings by postal mail.

We cannot accept bookings on the day, or at the bus prior to departure.

Click here to book

We only accept debit or credit cards.  We do not accept cheque or direct bank transfer.

Yes.  We do not offer a deposit service.

You should consult the cancellation terms and conditions to confirm your rights in other circumstances.

Our tour is designed to get you around all of our key sights in 4 to 5 hours, and let you self-tour each of the sights that we stop at.

We take you to the sights, and with our well informed, island based driver, help you maximise your visits but letting you view them at your own pace.

You can always stay in the vehicle if you are unable to visit any of our sights.

Please get in touch if you have any questions.

Tours operate all year, Tuesday to Saturday or outside of these times if there is a cruise ship in port.  Start times vary.

You should check our booking page to confirm if dates are available.

If you are on a cruise ship be aware we return to the start point of our tour and you should be certain that there is sufficient time to return to your ship at the end of our tour.

At this time all our tours are given in English.

No.  There is no room on our bus for luggage.  You will be permitted to take one small bag or rucksack but we cannot accommodate larger backpacks, suitcases, push-chairs, strollers, walking aids or similar.

We do not allow external food or drink on our tour but we do provide a range of refreshments to keep you warm including:

• Teas, coffee and decaf coffee
• Hot chocolate
• Bottled water
• A range of cookies/biscuits (some of these contain peanuts)
• Premium items for a small fee

There is no WiFi available on the vehicle.  Depending on your tour location there may be reasonable 4G/5G coverage across the tour.

Our tours operate in areas which are close to the general population and in their every day environs.

We firmly respect their right to be respected.

We require that you respect their right to a peaceful, noise free, litter free, respectful use of their lands and we will provide guidance on how to achieve this during our safety briefings.

Respecting our Communities Policy

We do not offer a pick-up or drop-off service.

Experience tells us that you should DEFINITELY PURCHASE TRAVEL INSURANCE before your trip for our tourer service to cover all instances of failure of your trip and to cover you should anything happen whilst on your trip.

For our cruise ship guests you should purchase insurance that covers a failure to dock at Stornoway as the same cancellation policy applies to all our tour guests.

This can incude, but isn't limited to:

• cancelled tours by you or us,
• tours you were unable to attend due to weather, failed transport providers and/or other foreseeable and unforeseeable events,
• medical cover,
• financial loss,
• the need to provide for extra over-night accommodation,
• the need to provide for extra food provision for you and or entire booked party.

We do not allow external food or drink on our tour but we do provide a range of refreshments to keep you warm including:

• A range of teas, including decaf
• Coffee and decaf coffee
• A range of soft drinks
• A range of biscuits (some of these contain peanuts)

Given the nature of our tours we cannot wait for anyone at the start, past the departure time, nor past the departure time at any stop.

If you are not at the departure point 15 minutes prior to departure, or you fail to return to the vehicle whilst on tour, our cancellation policy will apply and no refunds will be provided and you will have to make your own way back if the tour has started.

Our vehicle is a comfortable Ford minibus.

There are no toilets on board and we do advise that the only opportunity for a comfort break will be at some of the sites we visit if they are operating.

We accept children 3 years old to 16 years old. There must be at least 1 adult (17+ yrs) with up to two children.  

Our tour guide is PVG cleared and has completed Safeguarding certification for young and vulnerable groups.

We offer Adult and Child rates.  Child rates cover 2 to 16 years old.  Adult rates cover 17 years and up.

0 - 1 years travel free but are expected to travel in a parent or guardians arms.

Neither the vehicle, nor the locations visited, are suitable for wheelchair users or those with large medical support equipment.  Our goal is to save enough income to, one day, upgrade our vehicle to address this.

All other disabilities are welcome and please let us know if there are any special requirements and we will do our best to assist.

We love dogs, however, on our standard tours we do not allow any animals other than guide dogs for the blind and we hope other guests will support this stance.

On our Private Bookings we do allow up to two dogs as this gives us plenty time to clean the minibus for future guests who may have allergies.

Please do not hesitate to contact us by clicking here.